About Me

They say that nothing worth doing is easy. I am Immanuel Karunwi, a dedicated Customer Success Specialist with over 8 years of experience in B2B SaaS and FinTech, supporting international clients across SaaS, e-commerce, and financial services. I specialize in accounts receivables, client retention analytics, and CRM management. My passion lies in driving client success through proactive engagement, data-driven strategies, and cross-functional collaboration. I have a proven track record of maintaining a 96% customer satisfaction rate and scaling operations across 80+ client systems, leveraging tools like Salesforce, Excel, and bespoke procurement platforms.